Returns Policy
We want you to get what you ordered, in the condition it left us. Here is exactly how returns work at SYE.
What we accept
We accept returns and exchanges only where an item arrives damaged or with a printing error.
Because every piece is made to order and printed for you, we are not able to accept returns or exchanges for size or change of mind. Please check the measurements on the product page before ordering. If you are unsure, message us first and we will help you pick the right size.
Film the parcel being opened
A continuous unboxing video is required as proof for any damage or print error claim.
- Start filming with the parcel still sealed, with the shipping label clearly visible.
- Keep recording without cuts or pauses until the item is fully unpacked.
- Show the damage or print error clearly at the end.
We are not able to process a claim without this video, so please make it a habit before opening any SYE parcel.
How to raise a claim
- Raise the request within 48 hours of delivery.
- Send us the unboxing video and clear photos of the item.
- Include your order number.
WhatsApp +91 78936 60018 or email squad@sye.world. We will come back to you and sort it out.
Cancellations
Orders move into production quickly. If you need to cancel, message us as soon as possible and we will cancel it if it has not already gone into print.
Shipping
Orders are dispatched within 48 hours from Hyderabad and Punjab, pan India. Cash on delivery is available, and shipping is free on all orders.